Masterclass: Coaching Your Managers to Have the Difficult Performance Conversation

Over the past 12 years we have been privy to the views and issues of 3000 managers in both the public and not-for-profit sectors.  The most consistent issue that has emerged in our longitudinal manager development programs is having the difficult conversation which is part of the performance management process. 

Managers consistently express a lack of confidence in having the conversation and dealing with poor performance generally.  In particular, a very common complaint is: “I don’t feel supported when I have to deal with poor performance of the staff.  It feels as if I am alone when it comes to having any difficult conversation.”  

This Masterclass will identify ways in which you can build your managers’ confidence in having the difficult conversation and in developing a workplace culture that is highly productive and conducive to positive mental health.  

Who Should Attend?

 Leaders & managers who manage other people in a managerial role.   

Topics Covered

  • How to be an effective coach
  • Clarification of managers’ responsibility for management of poor performance
  • Tips for ensuring effective performance conversations 
  • Your role in supporting your managers to have difficult conversations
  • Determining consequences and follow-up of poor performance
  • How to assess the accuracy of your manager’s assessment of the performance issue 
  • The importance of timely ‘difficult’ conversations in creating mentally healthy workplaces
  • Reasonable adjustment: what it is including how it impacts on workers with mental health issues
  • A practical model for shaping culture to achieve a highly productive and mentally healthy team 
  • Understanding systemic issues that impact on an individual’s work performance
  • When bullying becomes an issue
  • Role of HR as an advisory service
  • Helping managers create a positive performance culture (including giving effect to the QPS Positive Performance Management Directive)


Two  x 3 hour Zoom Sessions:

  • Monday 17 October 2022, 9.00am – Noon
  • Tuesday 18 October 2022, 9.00am – Noon

$550 + GST per participant

Julie Cork commenced her career as a teacher in Queensland and subsequently taught in NSW and the UK.  Her work in the public sector has included working on the introduction of major cultural change programs impacting on organisational strategy and leadership.  She spearheaded the introduction of the major Employment Equity reforms of the 1980s and 1990s firstly in the Commonwealth public sector in Queensland and then, at the SES level, in the Queensland public sector.  Julie’s particular areas of expertise include organisational effectiveness, leadership and management development, people policy design and development and the prevention and elimination of undesirable organisational behaviours.  Since the late 1990s Julie and her group have consulted in these areas in the private, public and not-for-profit sectors.  She has also undertaken a number of government roles including serving a term as a Commissioner of the Crime and Misconduct Commission.  She currently serves as a panel member on the Queensland Civil and Administrative Tribunal (QCAT) and as a Commissioner for Police Service Reviews. Read more about Julie.

Emeritus Professor Ron Passfield’s expertise in leadership and people management is multifaceted and multilayered.  He has lengthy experience as a people and systems manager including at SES level, a decade of experience as an academic at Griffith University researching and teaching in the area of Human Resource Management and most recently as an organisational consultant and freelance academic working specifically within organisations and directly with managers.  He has a deep commitment to fostering the use of management practices that value workers as the way of achieving optimally productive organisations.  His areas of academic research have included manager development and action-learning / action research.  Ron’s specialised knowledge is in the use of action-learning for organisational change and development and he has an international reputation in the area.  He has extensive training and facilitation experience throughout Australia and overseas, developed and refined throughout his career. Read more about Ron.

Doesn’t this masterclass fit your needs? Take a look at all our masterclasses:

Making ‘Difficult’ Workplace Conversations Effective and Practical

For all managers

Creating a Culture of Positive Performance Management

For all managers

Coaching your Managers to Have Effective ‘Difficult’ Performance Conversations

For senior leaders