Masterclass: Creating a Culture of Positive Performance Management

Paving the way for easier and more effective ‘difficult’ conversations with positive feedback

In challenging times, productive and high achieving workplaces focus on engaging and supporting their workers.  High levels of trust are central to this.  Identifying and intentionally telling workers what they do well is the invisible infrastructure within workplaces that enjoy high levels of trust.  Giving positive feedback seems as if it would be easy for managers but is not always done or done well.  

This interactive workshop explores the critical role of honest performance feedback in highly productive workplaces including how the provision of honest positive feedback paves the way for easier and more effective ‘difficult’ conversations when performance needs improvement.

Who Should Attend?

Anyone who manages people including those at the highest levels as well as first line supervisors and team leaders.  Queensland Government managers will gain insights to the requirements of the September 2020 Directive on this topic.  Positive Performance Management Directive 15/20 

Topics Covered

  • The role & responsibilities of managers in relation to their people (including relevant legislation, policy & directives);
  • Understanding a practical model for shaping workplace culture;
  • Why positive feedback is effective;
  • How to balance positive and corrective feedback while maintaining a positive workplace culture;
  • Building trust through delegation; 
  • Identifying the micro skills required in providing positive performance feedback;
  • Practising & refreshing the relevant micro skills;
  • Ensuring that feedback is authentic;
  • An honest look at participant managers’ current workplaces; and
  • Devising a strategy for each participant manager’s workplace to create and sustain a positive performance management culture.


Four x 2 hour Zoom Sessions:

  • Thursday 16 June 2022, 10.00am – Noon
  • Thursday 16 June 2022, 2.00pm – 4.00pm
  • Friday 17 June 2022, 10.00am – Noon
  • Friday 17 June 2022, 2.00pm – 4.00pm

$550 + GST per participant 

Julie Cork commenced her career as a teacher in Queensland and subsequently taught in NSW and the UK.  Her work in the public sector has included working on the introduction of major cultural change programs impacting on organisational strategy and leadership.  She spearheaded the introduction of the major Employment Equity reforms of the 1980s and 1990s firstly in the Commonwealth public sector in Queensland and then, at the SES level, in the Queensland public sector.  Julie’s particular areas of expertise include organisational effectiveness, leadership and management development, people policy design and development and the prevention and elimination of undesirable organisational behaviours.  Since the late 1990s Julie and her group have consulted in these areas in the private, public and not-for-profit sectors.  She has also undertaken a number of government roles including serving a term as a Commissioner of the Crime and Misconduct Commission.  She currently serves as a panel member on the Queensland Civil and Administrative Tribunal (QCAT) and as a Commissioner for Police Service Reviews. Read more about Julie.

Emeritus Professor Ron Passfield’s expertise in leadership and people management is multifaceted and multilayered.  He has lengthy experience as a people and systems manager including at SES level, a decade of experience as an academic at Griffith University researching and teaching in the area of Human Resource Management and most recently as an organisational consultant and freelance academic working specifically within organisations and directly with managers.  He has a deep commitment to fostering the use of management practices that value workers as the way of achieving optimally productive organisations.  His areas of academic research have included manager development and action-learning / action research.  Ron’s specialised knowledge is in the use of action-learning for organisational change and development and he has an international reputation in the area.  He has extensive training and facilitation experience throughout Australia and overseas, developed and refined throughout his career. Read more about Ron.

Doesn’t this masterclass fit your needs? Take a look at all our masterclasses:

Making ‘Difficult’ Workplace Conversations Effective and Practical

For all managers

Creating a Culture of Positive Performance Management

For all managers

Coaching your Managers to Have Effective ‘Difficult’ Performance Conversations

For senior leaders